FAQs

I am relatively new to online shopping. How secure is the site with all my details?

Whatialwayswanted.com is a fully secure site with SSL certification and operates in accordance with the Data Protection Act 1998. What that means is that your privacy is of our upmost concern and we do everything that is possible to keep your personal details, the details of your order and payment secure.  Please refer to whatialwayswanted.com privacy policy for more information.


What do I need to make a purchase on your site?

To be eligible to make a purchase you must be over 17 years of age, provide a clear delivery address (PO box numbers and hotels are not acceptable) and possess a valid credit or debit card.


How long does it take until I receive my purchase from the time of ordering?

Estimated delivery times are stated with each item on the product page before the point of sale.  As you are buying from the individual designers, this can vary from next day delivery, 5-7 working days or longer for commissioned items, but this will be clearly stated.  There is always the option to request an express delivery via our ‘ask the designer a question’ facility on the product page. whatialwayswanted.com stipulates that each designer operates in accordance with ‘The Consumer Protection (Distance Selling) Regulations 2000’.  Please refer to whatialwayswanted.com delivery and returns policy for more details.


Is it possible to return an item I no longer want?

Occasionally you may wish to return an item and request a refund. If this is the case you are able to do so unless otherwise stated by the designer at the time of ordering (you are advised to refer to individual designers return and refund policies if they differ from whatialwayswanted.com). It is quite simple to do: just click on the returns form link and follow the instructions. For more details please refer to whatialwayswanted.com delivery and returns policy.


How do you select the products on your site?

We pride ourselves on finding beautiful products for you to browse.  We’re in the enviable position of being able to list ‘shopping’ as one of the most important aspects of our job.  We source our fantastic products from all over the UK, leaving no stone unturned in our quest to bring you some of the best in British gift and homeware designs. All products are reviewed and loved by us first!  So you only see it if we love it.


Why do you choose British designers only?

With the introduction of the internet, the sourcing of beautiful gifts from around the world is made easier.  However, we feel that there is so much to be discovered closer to home that can easily be missed.  We wish to support home grown talent and independent small businesses.

Nowadays, we are constantly reminded to take note of our carbon footprint, so we consider this on every product we select. Look out for the eco friendly icon which many products carry.


Can I find out more about the designers behind the products?

Yes that’s easy – just click on the ‘meet the designer’ link on the product page or to view the rest, click on the ‘meet them all’ tab on the homepage.  We do not just sell beautiful products – we introduce you to the people who design and sell them.  There is also a direct ‘ask the designer a question’ link on the product page if you have any enquiries.