Delivery and Returns Policy

 


whatialwayswanted.com and all associated designers operate in accordance with the ‘The Consumer Protection (Distance Selling) Regulations 2000’.

Delivery Charges and Times:
whatialwayswanted.com encourages designers to offer free postage and packing wherever possible. However, this is not mandatory. If designers are unable to offer free postage and packing the price will be stated on each product page. All charges are for standard shipping method, unless otherwise stated. The level of service will be at least equal to Royal Mail first class postage.

Designers aim to dispatch an order within 3 working days of confirmation of an order. When this is not possible designers must state this on the product page and provide estimated delivery times for each product before the point of sale.

Unfortunately we are unable to compensate for any unforeseen delays in delivery.


Delivery Methods:
Deliveries are via national reputable courier services, including Royal Mail, at the discretion of the designer. A signature is occasionally required on delivery. The designers will liaise with customers via the Website or by any other means to be determined by the designer to verify methods of delivery and delivery times. 


International Shipping:
Some of our designers are happy to ship outside the UK. This will be clearly stated on the    product page. Postage and packing will therefore be calculated in line with Royal Mail. Please note that customers are responsible for any import charges/duties that may be incurred and must comply with any local regulations. 


Customer Details:
During the order process you will be given an opportunity to check and confirm the delivery details provided. Many couriers require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk. Some couriers refuse to leave parcels unless signed for by the customer.  We are unable to guarantee delivery in the event that you unable to receive the parcel yourself.

 


Returns and Refunds :
Although whatialwayswanted.com strives to deliver a high level of service we are unable to accept responsibility or liability for the condition of a product.  Designers are responsible for their own products. When a Customer makes a transaction on our site they accept that they are entering into a binding agreement with the designer of the item.


Contract Cancellation:
On most occasions you are entitled to cancel a purchasing contract up until 28 working days after the despatch of your order. Please see specific refund and returns notices that may be posted on the product page relevant to the product being purchased. Such notices shall take precedence to this general cancellation procedure.  You will be given a full refund, including any initial postage charge.


Non-cancellable items:
If you wish to discuss a return, exchange or refund of any non-cancellable item purchased through the Website, please contact the designer via the enquiries form which can be located on the contact us page 


Returns Process:
Occasionally you may wish to return an item and request a refund. If this is the case you are able to request to do so within 28 days of despatch of the item by the designer, unless otherwise stated prior to the point of sale.

Prior to returning, you will be asked to access the returns process via your order history by clicking on the link below. Submit your return request by clicking on return item by the product image you wish to return. Following the submission of the request you will receive an e-mail to cofirm the return. Please return the product to the designers address displayed within this e-mail . A refund will be made by whatialwayswanted.com on authorisation by the designer directly into your bank account within 14 days of receipt of the returned item. 

Goods are expected to be returned in their original condition and should ideally be in the original packaging. The refund includes the original delivery charge but we are unable to offer free returns at this time. Certain products such as ‘personalised items’ or ‘made to order items’ may be exempt from our returns policy. This will be stated prior to the point of sale by the designer.

Return delivery costs will be compensated by the designer for faulty goods if authorised.

On returning goods, please use an insured method of dispatch and obtain proof of posting. We are unable to accept liability for returned goods being lost or damaged in transit.

 

 


Return or exchange a product